Terms of service

TERMS OF SERVICE

Last Updated: January 23, 2026

Welcome to Claude & Marilynn Bakehouse. By placing an order with us, you agree to the following terms and conditions.

1. Overview

This website is operated by Claude & Marilynn Bakehouse. Throughout the site, the terms "we", "us" and "our" refer to Claude & Marilynn Bakehouse. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

2. Product Information

  • All baked goods are made fresh to order using premium ingredients
  • Products may vary slightly in appearance from photos due to the handmade nature of our baking
  • We reserve the right to limit quantities or discontinue products at any time
  • Product descriptions and ingredient lists are provided for informational purposes - customers with allergies must verify ingredients before ordering

3. Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason
  • Orders must be placed by Thursday 2pm for Sunday delivery (Sutherland Shire) or Saturday-Monday pickup (Campsie)
  • Once an order is confirmed, cancellations may not be possible as baking has commenced

4. Pricing and Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable
  • We reserve the right to change prices at any time without notice
  • Payment must be received before orders are processed
  • We accept payment methods as displayed at checkout

5. Delivery and Pickup

  • Delivery is available to specific Sydney postcodes only (see Shipping Policy for details)
  • Delivery times are estimates and may vary due to traffic or unforeseen circumstances
  • We are not responsible for delays caused by incorrect address information
  • For pickup orders, products must be collected by Monday 8pm (orders ready from Saturday) to ensure freshness
  • Uncollected orders will not be refunded

6. Perishable Goods

  • Our products are perishable and made fresh to order
  • Customers must refrigerate or consume products according to provided storage instructions
  • We are not responsible for product quality after delivery or pickup
  • Products should be consumed within recommended timeframes

7. Refunds and Returns

Please refer to our Refund Policy for detailed information. In summary:

  • Due to food safety regulations, we cannot accept returns of consumed products
  • Refunds or replacements are available for legitimate quality issues reported within 24 hours with photo evidence
  • Change of mind refunds are not available for made-to-order products
  • We reserve the right to refuse refunds for abuse or repeated requests

8. Refund Abuse Prevention

  • We monitor all refund and replacement requests
  • Customers who demonstrate patterns of abuse may have requests declined
  • Repeated fraudulent refund requests may result in account suspension or termination
  • We reserve the right to refuse service to any customer at our discretion

9. Allergen Information and Liability

  • Our kitchen handles common allergens including nuts, dairy, eggs, wheat, and soy
  • While we take precautions, we cannot guarantee products are free from cross-contamination
  • Customers with allergies are responsible for reviewing ingredient information before ordering
  • We are not liable for allergic reactions resulting from customer failure to review ingredients

10. Intellectual Property

  • All content on this website, including images, text, logos, and recipes, is the property of Claude & Marilynn Bakehouse
  • You may not reproduce, distribute, or use our content without written permission

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim is limited to the amount paid for the specific order in question
  • We are not responsible for issues arising from customer mishandling of products after delivery

12. Australian Consumer Law

Nothing in these Terms of Service limits your rights under Australian Consumer Law. You are entitled to:

  • A refund or replacement if goods are faulty, not fit for purpose, or do not match description
  • Remedies for misleading or deceptive conduct
  • Other protections under the Australian Consumer Law

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our service, you consent to our collection and use of your information as described.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of our service constitutes acceptance of modified terms.

15. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Information

For questions about these Terms of Service, please contact us at:

Claude & Marilynn Bakehouse Email: cmbakehouse@gmail.com

By placing an order with Claude & Marilynn Bakehouse, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.